Quality checks are a waste to a process

We have quality measures in place to see if something faulty isn't shipped to our customers. As a lean management guy, I believe that the steps to measure quality in itself is a waste and that there is scope for improvement.

The thing is that you want a process that generates the output without  producing any waste; by waste, I mean anything that doesn't contribute to the bottomline. So, clearly, quality checks are steps in the process that don't contribute to the bottomline, which makes them a waste.

Well, talking about quality, I have seen that most teams that aren't performing to the best of their abilities fall under the following categories: Teams that produce faulty services by not having proper quality checks in place, and teams  that don't produce quality service on time because of excessive quality checks in the process.

So, as an operations executive, you must create an operation that produces the maximum amount of deployable goods without producing  any wastes. Now decide how many quality checks should you have in your process knowing that quality checks are actually an hindrance or a waste to a process!

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